Terms of Service

1. Acceptance of Terms

By creating an account or using MediFlow ("the Service"), you agree to these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users including clinic owners, doctors, staff, and any other authorized users.

2. Description of Service

MediFlow is a clinic management platform that helps healthcare providers manage patients, appointments, queues, consultations, prescriptions, lab orders, medicine inventory, schedules, and team communication. The Service is provided "as is" and may be updated or modified at any time.

3. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for keeping your login credentials secure
• You must verify your email address before accessing the Service
• You are responsible for all activity that occurs under your account
• You must be at least 18 years old to create an account

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Share your account credentials with unauthorized individuals
• Attempt to access data belonging to other clinics or users
• Upload malicious files or attempt to compromise the Service
• Use the Service to store data unrelated to clinic operations
• Resell, sublicense, or redistribute the Service without permission

5. Patient Data and Responsibility

Clinic owners and authorized staff are responsible for the accuracy of patient records entered into MediFlow. You must ensure that you have the appropriate consent to collect and store patient information. MediFlow acts as a data processor on behalf of your clinic - your clinic remains the data controller.

6. Clinic Ownership and Access

• The person who creates a clinic is the owner and has full administrative control
• Owners can invite members, assign roles, and manage permissions
• Owners can disable or remove team members at any time
• If an owner's account is deleted, ownership should be transferred beforehand

7. Availability and Uptime

We strive to keep MediFlow available at all times, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify users of planned downtime in advance.

8. Intellectual Property

The MediFlow name, logo, and all associated software, designs, and content are owned by MediFlow. You retain ownership of the data you enter into the Service. By using MediFlow, you grant us a limited license to process your data solely for the purpose of providing the Service.

9. Limitation of Liability

MediFlow is a management tool and is not a substitute for professional medical judgment. We are not liable for clinical decisions made using information stored in the platform. To the maximum extent permitted by law, MediFlow shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

10. Account Termination

You may delete your account at any time by contacting us. We reserve the right to suspend or terminate accounts that violate these terms. Upon termination, your access to the Service will be revoked. Data may be retained for a reasonable period for backup and legal compliance purposes.

11. Changes to These Terms

We may update these terms from time to time. When significant changes are made, we will notify users through the Service or by email. Continued use of MediFlow after changes are posted means you accept the updated terms.

12. Governing Law

These terms are governed by the laws of the Republic of the Philippines. Any disputes arising from the use of MediFlow shall be resolved in the courts of the Philippines.

13. Contact Us

If you have questions about these terms, contact us at help@mediflow.ph.